FAQs

General Questions

What is GPS Nation?

GPS Nation and gpsnation.com is a privately owned business that specializes in the retail/internet e-commerce/catalog sale of GPS (Global Positioning System) units, maps and accessories.

Who owns GPS Nation?

GPS Nation Retail and gpsnation.com is privately owned and operated. We all have a vested interest in the continued success of our business and with that goal in mind, we strive to have the best service and support in the business!

What is the GPS Nation Guarantee?

The GPS Nation Guarantee one of the most comprehensive and customer friendly guarantees offered by any retailer. We’re very proud of our unique guarantee, as it is a testament to our commitment to the products we sell, and most importantly to you, our customers. We hold ourselves to a higher service standard, and want you to know that we are not only here to offer great products at great prices, but we’re also here to support you days, months, or even years after you have made your purchase. The GPS Nation Guarantee is a multi-faceted approach to sales support:

45-Day Return Period

Our customers enjoy an industry best 45-day return period that begins the day your items reach your home or business. GPS Nation has a hassle-free return policy in place, meaning that we don't make you jump through hoops in order to return items for a refund or an exchange. We want our customers to have ample time to familiarize themselves with the GPS unit/accessories they order and have created a generous return policy to support our customer centric values. Take comfort in the fact that you can test drive the unit for 45 days to determine if it meets your needs! If for any reason you are not satisfied with your purchase, or simply change your mind, please contact us at info@gpsnation.com and we’ll email you return instructions.

Free 1 Year Extended Warranty

At GPS Nation, we want you to be confident that you will get years of use out of every item you purchase from us. That’s why we provide each customer that purchases a brand new item from us with a free 1 year extended warranty. The extended warranty begins on the day the manufacturer warranty expires. What that means is that you will be under warranty for a period of 2 years from your purchase date. Now that’s peace of mind!

Free Lifetime Support

Continuing with our theme of unmatched product support, we offer free lifetime support on every product you purchase from GPS Nation and gpsnation.com. You can call, email, or use the live chat application on our website to ask us any questions that you may have regarding your GPS unit or accessories. If you prefer that we call you, send us an email and an associate will contact you within 24 hours.

Does GPS Nation charge a restocking fee for returned merchandise?

You will never be charged a restocking fee for any item that you return to GPS Nation. At GPS Nation, we believe that restocking fees are deceptive, unfair to customers, and bad business. We do not believe that our customers should be penalized 10-25% of the purchase price because they want to return an item. We consider returned merchandise the cost of doing business, a cost that we promise not to pass on to our customers!

The GPS Nation Guarantee sounds great, but do we receive something in writing outlining your commitment?

Yes! With every purchase, you will receive an individually numbered certificate. The certificate includes our contact information, our guarantee (45 Day Return Period, Free 1 Year Extended Warranty, Lifetime Support). The certificate also includes the make, model and serial number of the items you purchased. Finally, an authorized employee will sign the certificate to make it official. The certificate will then be shipped along with your items in the same parcel.

What types of GPS units and accessories does GPS Nation sell?

GPS Nation sells Auto, Trail, Dog Tracking/Training, Fitness, Marine, RV, Sport, Motorcycle, ATV, Trucking, 2-way radios and much more! We also sell a variety of mounts and accessories which complement our GPS units. If there is something that you’re looking for that’s not listed on our website, chances are we can probably get it for you. Don’t hesitate to contact us with any requests that you may have, and we’ll do our best to track down any item that you’re looking for.

Where is GPS Nation located and how can I contact you?

Retail Location
GPS Nation has a retail store located in the San Francisco Bay Area of California. Our physical address is:
6635 Alhambra Ave. Ste. 111
Martinez, California 94553
Our GPS Coordinates are 37°57’33” N, 122°5’36” W.

On the Web

Please visit and bookmark us on the web @ www.gpsnation.com

Contact Information
Phone Number: (800) 410-4525
Customer Service Email: info@gpsnation.com
Facebook
Twitter

Does GPS Nation have a showroom that I can visit?

We sure do! We like people, especially our customers! Whether you want to stop by to test a unit out, pick our brain, or chat, we would love to have the opportunity to assist you and earn your business. You are more than welcome to visit us at our retail store any time Monday – Friday from 9am-5pm PT. If you would like to visit us on the weekend or after hours, don’t hesitate to contact us, and we’ll do our best to accommodate your schedule.

Does the GPS Nation retail store have demo units that I can test?

Yes! Unfortunately, we do not have a demo unit available for every single unit that we sell, but we do have a wide variety of units that you can test. If there is a specific unit you would like to test, please call ahead to make sure we have a demo unit available for you.

Is GPS Nation an authorized dealer/reseller of the products sold on the website and in-store?

Yes, we are an authorized dealer/reseller of every product we have listed on our website and in-store. Because of our direct relationships with manufacturers, we can offer competitive pricing with exceptional service and support.

Are all products sold by GPS Nation brand new and factory sealed?

Unless otherwise noted, all items for sale at gpsnation.com are brand new and factory sealed. At gpsnation.com, we have a section dedicated to Open Box and Refurbished units and accessories. We like to give our customers choices, so if you would like to purchase an item at a significant discount, check out the Open Box and Refurbished section of the website.

Ordering Questions

How can I place an order?

You are welcome to place your order at gpsnation.com using our secure and encrypted checkout process. You can also call us at (800) 410-4525 to place your order with a representative.

What payment methods does GPS Nation accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and Google Wallet.

If I call to place my order, will a GPS Nation representative try to upsell me, or sell me accessories and warranties I don’t need?

NO! We’ve all been there before. You call a company to place an order and they rattle off 10 additional warranties and accessories that you don’t need. They pressure you into making a choice without thinking it through. We promise that you won’t ever get a ‘hard sell’ from our representatives at GPS Nation. If you would like our opinion, or would like to know what accessories will enrich your GPS experience, we would be happy to make suggestions, but we will never pressure you into making unnecessary purchases.

Will GPS Nation call me after placing my order?

The only time we will call you is to clarify any discrepancies with your order. For example, if your credit card billing address doesn’t match your shipping address, we may call you to confirm your order. This is for the protection of both you and our business. We want to ensure that someone did not use your information to make a fraudulent purchase.

Shipping Questions

When will my order ship?

Orders placed at gpsnation.com are shipped to you within 1-3 business days. We receive daily shipments directly from the various manufacturers, and because we stock the items we sell, most of the time your order will ship the same day it’s placed. If an item is on backorder, we will notify you right away with an ETA or an option to cancel your order and receive a full refund.

Does GPS Nation inflate shipping cost?

No! All orders over $20 ship free of charge. For expedited shipping, our website utilizes live shipping quotes from USPS, UPS, and FedEx. The price you see is the actual cost of postage to ship your order. We believe one of the keys to success is running a customer-centric business that is honest and transparent. We won’t charge you $20 to ship a $3 item.

What if my item doesn’t arrive on time, or the tracking information states that the package was delivered?

Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next couple of hours or business days.

If you've waited a couple of days and you still don't have the package:

Determine if someone else accepted the delivery - Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.

Look around the delivery location - Carriers sometimes leave packages in safe, hidden places such as a side porch, in/around your garage, or behind bushes.

Look for a notice of attempted delivery - You may find an attempted delivery notice in your mailbox or P.O. Box, or on your door. Follow the instructions on that notice to request re-delivery or pick up the package.

Contact the carrier - Ask if they have additional information about the package's location (have your tracking or delivery confirmation number handy). If your package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS to see if this is possible.

Contact GPS Nation – Call us at (800) 410-4525, or email us at info@gpsnation.com and we’ll do everything we can to resolve the issue ASAP.